Making Micro finance Work: Managing for Improved Performance. Geneva, International Labour Office, 2006

Учебник, Geneva, International Labour Office, 2006 y. p 442.
Publications of the International Labour Office enjoy copyright under Protocol 2 of the Universal Copyright Convention. Nevertheless, short excerpts from them may be reproduced without authorization, on condition that the source is indicated. For rights of reproduction or translation, application should be made to the ILO Publications (Rights and Permissions), International Labour Office, CH-1211 Geneva 22, Switzerland, or by email: pubdroit@ilo.org. The International Labour Office welcomes such applications.Contents.
Introduction to Microfinance Management.
The Manager’s Mandate.
Financial Services and the Poor.
Institutional Options.
Strategic Direction.
Managing Risks.
Introduction to Risk Management.
Credit Risk.
Staff Fraud and Security Risk.
External Risks.
Organizational Architecture.
Introduction.
Human Resource Management.
Institutional Culture.
Organizational Structure.
Using Organizational Architecture to Manage Growth.
Towards Greater Efficiency and Productivity.
Understanding Efficiency and Productivity.
Performance Incentives.
New Technologies.
Managing Change.
Costing and Pricing.
Plans, Budgets and Reports.
Managing Performance.
Bibliography.
Index.